Our own Dutch development bank FMO recently introduced a complaints mechanism. This means that anyone adversely affected by a project supported by the FMO may file a complaint.
Amnesty International, Bank Track, Both ENDS and SOMO have contributed to the design of the complaints mechanism and have now issued a response to the final result.
Anouk Franck of Both ENDS has provided input into the complaints mechanism and explains why it is so important for institutions to have a good complaints mechanism.
On July 23rd the World Bank board of directors will discuss the Bank’s safeguards review: In the coming months, the World Bank revises its social and environmental safeguards and according to Both ENDS programme officer Pieter Jansen this offers opportunities to encourage the Bank to strengthen them . This would improve the level of protection of people and the natural resources they depend on in World Bank projects. But if the Bank decides to make the safeguards more flexible instead, its investments could have more negative consequences for local populations and their habitat. Civil society organisations have repeatedly expressed their concerns, and since it’s almost the 23rd, Pieter makes a last attempt to make the World Bank aware of its responsibility: on behalf of Both ENDS he sent a letter with recommendations to Frank Heemskerk, the Dutch executive director at the World Bank. Pieter explains.